You have the right to cancel your order within 30 days and also have an additional 30 days to return the products. We will refund the full amount, minus return shipping costs, if the product is received in good condition.

Yes, you bear the return shipping costs. We recommend sending the return with tracking, as we cannot accept responsibility for lost returns. Please see our RETURNS POLICY on the website for more information on possible return shipping costs.

After we receive your return, we try to process it within 5, but no more than 14 business days. You will receive a confirmation when processing is complete.

We offer free standard shipping. Delivery time to UK is usually 8-12 business days. Total expected delivery time includes a processing time of 1-2 business days and a delivery time of 8-10 business days, depending on the destination. All delivery times do not include customs fees and possible delays. You can find this information at checkout or in our Order & Delivery Policy

No, currently we only offer shipping within the UK, not international shipping. This allows us to maintain our delivery times and customer service standards.

Once your order has been shipped , you will receive an email with a tracking number. Use this number to track the status of your order on our Track your order page.

If your order does not arrive as expected, it may take 1-2 additional business days for updates. If problems persist, please contact us at info@living-houses.com and we will do our best to determine the status of your order and assist you further.

Yes, you will receive an invoice by email when your order is completed.

In most cases we do not charge additional fees for payments. All fees are clearly stated at checkout.